We only replace items if they are defective or damaged. We offer refunds/exchanges only on damaged merchandise within 30 days of purchase. All packages are shipped insured and we do everything in our power to ensure your item properly packaged to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. Send us an email with the photos as soon as you receive the package. This is necessary to make the insurance claim. Once the damaged item is shipped back to us and inspected, we will send you an email to notify you that we have received your returned item and either exchange or refund you. If you need to return/exchange the damaged item, send us an email at firstname.lastname@example.org and send your item to:
Rebecca Rae Design Inc.
728 South McDowell Blvd.
Petaluma, CA, 94954
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Additional non-returnable/exchangeable items:
We also do not accept products that are intimate or sanitary goods, gift cards, sale items and earrings (most jewelry). **Please check our measurement instructions and description carefully so you have a clear idea of what size you will be receiving. Don't be afraid to send us an e-mail with any questions regarding sizing, fit, fabric, care instructions... ect. Contact us at email@example.com
We understand that there are exceptional circumstances in life, so we are open to receiving having a discussion and receiving feedback regarding our products. We will do our best to sort out any issues with your purchase.